As a patient at Toronto East General Hospital, you may expect to:	As your care providers at Toronto East General Hospital, we may expect that you:
Have well planned quality care	And your family continue to comfort and support each other in the special way that only families can
Be treated with respect	Participate with your health care providers in planning your treatment, rehabilitation and discharge
Encounter culturally sensitive care without discrimination	Accept responsibility for the decisions you make about your treatment or care
Be assured of the privacy, confidentiality and security of your health information	Recognize that your health care providers will not provide any treatment which is considered to be medically or ethically inappropriate
Be able to access information in your health record and have assistance in understanding it	Will ask questions and share relevant and accurate information with care providers
Know the name and role of the health care providers involved in your care	Identify a spokesperson with whom we can communicate or provide a valid power of attorney for personal care in the event that you cannot make decisions for yourself
Participate in all decisions regarding diagnosis, treatment options and discharge planning	Inform your health care providers if you do not understand or cannot follow the health care instructions
Have your questions and concerns answered in terms that you can understand	Express any concerns regarding your care to the health care providers or to the patient representative
Make informed choices about your care and available options	Take care of your personal property and valuables and send home anything that is not immediately necessary
Encounter coordinated care from skilled health care providers	Treat staff members and other families with respect
Be informed that TEGH is committed to participating in medical/clinical teaching - clinical students may be helping in your care, under supervision	Recognize that the needs of other patients and families may sometimes be more urgent than yours
Be informed of all expenses not covered by OHIP	Respect hospital policies and property
	Understand that the hospital will take any action deemednecessary to protect patients, staff, visitors and property, including the need for your stay to be reassessed.